Frequently Asked Questions
Q: Why Nuvadermis?
A: Nuvadermis is a dermatologist-approved skincare brand built on “Skincare that Repairs.” Our lineup includes scar care solutions, body repair creams, exfoliating pads, and targeted treatments, all clinically tested and designed to solve real skin concerns with visible results.
Q: Are your products safe for sensitive skin?
A: Yes. All of our formulas are developed to be effective yet gentle. They’re dermatologist-tested, made with trusted ingredients, and safe for sensitive skin when used as directed.
Q: Are your products cruelty-free?
A: Absolutely. Nuvadermis is proud to be Leaping Bunny Certified, meaning none of our products are tested on animals.
Scar Care 101
Q: How does silicone scar tape work?
A: Silicone works by creating a thin, breathable barrier over the scar. This barrier helps lock in moisture, which keeps the scar tissue hydrated and reduces excessive collagen buildup - the main cause of raised, bumpy scars. It also protects the scar from bacteria and friction, which can worsen healing. With consistent use, silicone tape helps scars become softer, flatter, lighter, and less noticeable over time.
Q: How should I use Nuvadermis Silicone Scar Tape?
A: Clean and dry the scar area before applying. Cut the tape to fit, remove the backing, and place the adhesive side directly on your scar. Each strip can be worn for up to 24 hours and reused for several days with proper cleaning and care.
Q: How do I clean and reuse Nuvadermis Silicone Scar Tape?
A: To extend the life of your scar tape, gently wash it with mild soap and warm water after use. Rinse thoroughly, let it air dry (adhesive side up), and store it on the protective liner until you’re ready to reapply. Proper care allows each strip to be reused for several days.
Q: How should I use scar gels and creams, and can I combine them with sheets?
A: Apply a thin layer of scar gel or cream to clean, dry skin 2–3 times daily, gently massaging it in and allowing it to fully absorb. For even better results, apply a silicone scar sheet or tape over the treated area. This helps lock in moisture and keeps the ingredients working longer. Consistent use for at least 8 weeks is recommended, with the best improvements seen when gels or creams are used together with sheets or tape.
Q: How soon will I see results, and does it work on old scars?
A: Results depend on the age and type of scar. New scars (from surgery, C-section, or injury) often show visible improvement in about 6 weeks with consistent use. Older scars may take longer, but with regular application over 2–4 months, many customers see scars soften, flatten, and fade in appearance.
Q: Does silicone scar tape work on keloids?
A: Silicone scar tape can help improve the appearance of keloid and hypertrophic scars by softening and flattening raised tissue over time. While results may take longer than with newer scars, consistent daily use can reduce itching, redness, and thickness. For stubborn or severe keloids, we recommend combining silicone therapy with guidance from a dermatologist for the best outcome.
Ingredients & Safety
Q: Does Nuvadermis Silicone Scar Tape contain adhesives?
A: No. Our scar tape is adhesive-free. It gently adheres to the skin through the natural properties of medical-grade silicone, making it safe and comfortable for daily wear.
Q: Are Nuvadermis products safe for sensitive skin?
A: Yes. All of our products are hypoallergenic, fragrance-free, and HRIPT patch tested, ensuring they’re gentle enough even for sensitive skin.
Q: Are Nuvadermis products clinically tested?
A: Yes. Our products undergo clinical and dermatologist testing to confirm both safety and effectiveness. We also conduct HRIPT (Human Repeat Insult Patch Test) to ensure our formulas are non-irritating and suitable for long-term use.
Orders & Shipping
Q: Where can I buy Nuvadermis products?
A: You can shop right here on Nuvadermis.com, as well as on Amazon.
Q: How long does shipping take?
A: Standard shipping in the U.S. typically takes 3–5 business days. Expedited options are available at checkout.
Q: What is your return policy?
A: We want you to feel confident trying Nuvadermis. If you’re not satisfied, you can return your product within 30 days of purchase for a full refund.
Other
Q: Can doctors or clinics order Nuvadermis products?
A: Yes. Many dermatologists, surgeons, and hospitals recommend our scar and skin repair solutions. For bulk or wholesale inquiries, please reach out to wholesale@nuvadermis.com.
Q: How can I contact customer support?
A: You can email us anytime at support@nuvadermis.com or use the contact form on our site. Our team is here to help.